The four stars hotel is located in a strategic area, in the center of Surabaya city. Next to the hotel resides a superblock shopping center named Tunjungan Plaza as one of the most prestigious mall in Surabaya city. Tunjungan Hotel provides facilities such as:
- 267 rooms comprises of : 23 suites, 43 deluxe and 201 superiors with standard facilities of:
- Central air condition.
- Cable TV and pay TV.
- Mini Bar, and IDD telephone.
- Save Deposit.
- 24 hours room service.
- "Imperial" Chinese Restaurants. An authentic chinese restaurant located in 4th floor of the building serves Szechuan food speciality "huoguo-steam boat" and Chinese ala carte menu selections.
- "Pemuda" Cafe. Located nearby lobby area, the cafe longue serves both Indonesian and International food selection. With the total capacity of 100 people, it opens from 06:00 am up to 24:00 pm.
- "Dome" Pub. Located in the basement of the building, Dome pub operates six days a week except Sunday. Inside 100 people seat capacities, the pub offers a wide varieties of music selection from the oldies to the latest music with some exotic drinks and food to choose from.
- Banquet and Conference facilities. Ballroom with 800 people capacity, as well as some other function rooms complete with its audio and visual facilities located in 4th floor of the building.
- General supporting hotel facilities such as: business center, pool, sauna, gym, drug store, travel agency, laundry, massage parlor, and 24 hour on call doctor.
- Spacious parking area.